A- Attention to details. Cleanliness, charming staff, follow up calls, etc. are some details needed to delight our customers.
B- Be an extra miler. I remember a customer who was truly delighted when we put some fancy trimmings in the giveaways he ordered from our store (Jojo Vito Designs Gallery @ www.jojovito.com). Little things can delight the fancy of our customers and they turn out to be a loyal customer. Include a thank-you note in a customer’s package; clip the article when you see their name or photo in print. There are many ways for you to keep in touch with your customers and delighting them.
C- Care. Customers are truly delighted when they felt being cared by service provider.
D- Design a good feedback system. Ask your customers…Want to know what your customers want and their impression of your company? Ask them!
E- Establish good relationships with your employees. Employees take their cue from management. Do you greet your employees enthusiastically each day; are you polite in your dealings with them; do you try to accommodate their requests; do you listen to them when they speak?
F- Fun. Make every transaction a fun experience for your customers.
G- Greetings. Cheerful greetings. Are your customers greeted when they walk in the door ? A lively greeting creates the mood.
H- Happy employees. happy people delivers happy service. I remember a former boss’ favorite line: “ If you pay peanuts you get monkeys”. Begin by paying your employee right. Good Customer Service begins with happy people.
I- Integrity. In one company I worked as a consultant, we give awards to employees who displayed an act of honesty and integrity. Like returning anything that has been left by the customers, etc. Deliver what you have promised is truly delighting on the part of the customers.
Should you need a training for your employees, contact INTRASPEC MANAGEMENT CONSULTANCY
customers receiving this kind of experience will make sure they will be happy! 😀
Customers require to be treated as special, to feel that they are cared for in an " extra" special way.
we must be focus on the basic way…. in order to face the customer we should apply our self to be trained in our business as a manager. how we offer our good product the quality that we apply.
finally found it..
A delight customer makes a good feedback and became a loyal customer then they start to tell to there family, friends and neighbor how they feel about the product or service.
A healthy working environment produces productive employees by that they create good business dealings. The way you treat your costumer is vital, they make your business grow strong. This article is really of so much help. For businesses they must have this total package offering. 🙂
you should know how to get along with the customers and employees
This article is like a nourishment to an aspiring entrepreneur, not only its worth reading its like a food for thought..:)
providing customer their needs and wants is not enough to satisfy them, sometimes you have to do something that is beyond their expectations and this article is very appropriate as a guide in all businesses 🙂 thumbs up!
good quality and good service it can make happy and satisfied to the customers.
for giving a positive feedback not for the company or business but also.
the customer and employee.
A feedback from a costumer make a company improve and develop.
For that reason, many businesses are focusing their attention on how they can generate delight in their customers.So, be a good leader!=).
These are the ways you can provide solutions to customers. I’m so glad I’ve read this.
These are the ways you can provide solutions to customers. I’m so glad I’ve read this. 🙂
Delighting customers is not that simple.
Above are great and effective way to achieve those 🙂
this must serve as a guideline for people who wants to succeed in the business.
some people don't understand that they are suppose to make a happy experience for their customers 🙂 they must read this!
A must read for every manager today-very insightful……
wow, alert! see you tom 🙂
A must for all business establishments!